1And1.com web hosting is a terrible service. Their billing department is an absolute nightmare to deal with and won’t accept payment on late charges, but refer the customer to NCO Financial (which is a scam organization that has $12 credit card processing fees for $20 late payment owed). I just had such a poor experience with 1and1.com web hosting’s billing department, specifically Damien at 877-300-8316 extension 2524, that I am going to move all of my sites out of their hosting environment as soon as it is convenient and will not create any new hosting accounts with them for either myself or for my customers.