My Vistage chair John told me about Kraig Kramers and his CEO Tools. He mainly mentioned it in reference to using moving averages to help better judge how your business is doing. Some of the moving averages I am considering:
- # of salespeople 12 month moving average
- Actual billings trailing twelve months
- # of transactions per month, 12 mma
- $ realized per transaction 12 mma
- Customer happiness index
- Employee happiness index