I joined the Bellevue branch of Bally’s Total Fitness about six months ago and actually enjoyed working out at the gym. However, I recently moved to Los Angeles and tried to cancel my policy. Turns out that you cannot cancel your policy in person (although you can open an account in person). Instead you must call their members service phone number. When I called the members service phone number, no one was able to help me on three separate tries. Finally I demanded to speak to a supervisor and was told that you cannot cancel your policy by calling them… instead you must write a letter and send it via snail mail to their corporate headquarters. Absolutely ridiculous. They make it so difficult to cancel that I bet a lot of people just give up.
Their cancellation policy is a scam. I am calling my bank tomorrow to have them cancel any charges that come through from Bally’s (which will cost Bally’s a $30 chargeback fee from authorize.net). I suggest that everyone else who runs into the same problems simply has their banks cancel the charges as well… hopefully after enough chargebacks Bally’s will change their scammy policies.