Message for CEO Jeannine Grinnell of Valley Medical Center

Jeannine Grinnell, I heard your “Message from the CEO” dozens of times while I was waiting on hold. I called Valley Medical Center 5 times and each time I was put on hold for ten minutes before being hung up on.

Apparently, my frustrations with Valley Medical Center are not unique. Currently, the Google My Business reviews show a 2.7 star rating with 468 reviews. The headline review says the individual had to wait 10 hours for care in the emergency room for his uncle, including 2 full hours that went by without a single person being taken back to be treated.

If you are going to put your name on something, I would suggest making sure it is representative of who you are.

Signed, A fellow CEO. Joel Gross.

Edit a week later… Trying again to call in and I have been on hold for ten minutes and have heard a dozen times about how Jeannine Grinnell cares about the community like family… Oh the irony. I can’t remember ever putting family on hold and hanging up on them.

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Joel Gross

Joel Gross is the CEO of Coalition Technologies.